Also on the platform
Newer than this page. Listed as the platform describes them, until we have written our own.
How to read this. Throughout, boxes like this explain the reasoning behind a rule. They are worth reading once, because almost every "that's odd" moment on this platform is a rule doing exactly what it was built to do:
Marketing — The words on the site, and who gets a discount. Four things sit here: promotions, which run on the promo codes you have already set up; the copy desk, where drafts are written with AI help but in the house voice rather than a generic one; the SEO agent; and the living site. The living site works on scheduled beats — at set intervals it proposes changes to the website and waits for someone to approve them. Nothing goes live because a machine decided it was time.
Where the money goes — One page for the whole picture. This is the single page that shows how money arrives, how it goes back, and where the rest of it ends up. Each box on it stands for a part of the system that has its own section further down, so you can start here and follow the one you need. It is the map rather than the detail, and it is meant to be read before anything else.
Refunds and credits — Money goes back from the screen it came in on. A trip is refunded on the trip; a statement is refunded on the statement, so the record of the return sits with the record of the charge. Both panels open with the same three figures: what was collected, what has already gone back, and what is left on each rail. That last figure is the one that decides whether a refund can go through at all, and it is not the fare.
From the platform's own operations guide, version 3.116.0.