Also on the platform
Newer than this page. Listed as the platform describes them, until we have written our own.
Marketing. Four things: promotions (see Promo codes), the copy desk (AI-assisted content in the house voice), the SEO agent, and the living site — scheduled content beats that propose changes to the website for approval.
Where the money goes. One page for the whole picture: how money arrives, how it goes back, and where the rest of it ends up. Every box below has its own section further down — this is the map, not the detail.
Refunds and credits. Money goes back from the screen the money is on: a trip is refunded on the trip, a statement on the statement. Both panels lead with the same three figures — what was collected, what has already gone back, and what is left on each rail — because that last number is the one that decides whether a refund is possible, and it is not the fare.
From the platform's own operations guide, version 3.79.27.